Your privacy is very important to us and we will always respect and protect your information. Open Warehouse takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared. We have structured our website so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.


Open Warehouse has taken all essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

The following should give you a greater understanding of how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:
Internal record keeping
To analyse the use of the website.
To improve our products and services.
To send promotional e-mail about new products, special offers and services

When we collect information

When you order goods or services, particularly when those products are delivered
When you leave goods with us for repair
If you are subscribing to our newsletter database
If you are making an enquiry with us where collecting your information is necessary

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

Delivery address
Phone number
Transaction information
When you register with us to receive our monthly newsletter or details of offers or products we will
collect your e-mail address

Who we may share your information with

When you register your details with us to receive our emails or give us the information and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.
We will often need to pass your personal details such as your name and address to companies who perform part of our service delivery & installation. This includes organisations such as courier companies and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law. In these circumstances, Open Warehouse will ensure that these third parties undertake to protect your privacy.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us through our contact page. We will correct any information which was found to be incorrect promptly.

Other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.