FAQ's

Q:

What are the shipping fees?

A:

Shipping fees start from $6.00 for Auckland metro areas, up to $160.00 to South Island for oversized products such as trailers going to non-rural areas. Shipping rates to rural addresses range from $7.00 to Auckland rural up to $200.00 for South Island rural. Price will be calculated based off what product you order. The most cost-effective shipping rates will be calculated at the time of checkout.

Q:

How do I know my order has gone through and payment has been confirmed?

A:

When you process your order in the checkout the page will notify you if your payment has been accepted or declined. If you are paying via direct credit you will receive an email from OpenWarehouse with the account name and number for you to transfer the money into. Once your payment has been received you will receive an email confirming that your order is now being processed and an email with your tracking number once your order has left our warehouse.

Q:

Is there a cost if I decide to return my item via courier?

A:

Returns of non-faulty items require proof of purchase and goods must come back to us in unopened, unused, re-saleable condition in original packaging with all manuals and accessories, within 30 days. Shipping costs are non-refundable.

Q:

I’ve ordered the wrong item, what do I do?

A:

In the case of ordering the wrong item you will need to let us know ASAP through our contact details. If your parcel has already been processed and is on the courier you will need to courier it back to us at your cost.

Q:

What are your Payment options?

A:

Direct Debit: To our bank account. Details will be made available at time of checkout.
Credit Card: Through DPS secure payment gateway.

Q:

What is a promo code and how do I use it?

A:

From time to time we may send special offers via email where you can use these promotional codes at the time of checkout. Promotional codes or ‘Promo Codes’ entitle you to receive discounts on items between specified dates. To use a Promo Code online, simply type the code into the Promo Code area at checkout. Please make sure you read any Promo Code Terms and Conditions. Promo codes are not compulsory. If you do not have a promo code, you can bypass this section.